HearWell Audiology Clinic opened it’s doors to the public in late 2011 with the aim to provide the best Professional Audiology, Speech Therapy and Hearing Healthcare Service in Tanzania. Our is the only such clinic in the country that is exclusively dedicated to provision of Hearing Healthcare Services.
Our goal is to build lasting relationships with our patients so that they realize an improved quality of life through better hearing and communication. We consider quality service as the clients right hence we embarked on getting our clinic ISO certified in early 2012. We received our ISO 9001:2008 in November 2012 after a compliance audit for ISO.
Our Experienced Staff is dedicated to providing the patients with the highest quality of hearing care and speech therapies in a personalized caring environment.
Since we opened, we have been continuously adding services relating to Hearing Healthcare and Communications.
We have partnered with various international manufacturers to ensure support services for all major brands are available locally. HearWell is the official distributor for Signia Hearing Instruments, Rayovac Hearing Aid batteries, 2Pluxx custom noise protection and MED-EL Cochlear Implants for Tanzania. All high-quality and industry-leading brands within the world of audiology, we ensure our clients have access to the best available services.
In early 2013 we achieved a milestone when we enhanced our facilities by Installing our own Ear Mould Laboratory and introducing Diagnostic ABR (Auditory Brainstem Response) test. This being the only such test available in the country. Since the introduction of Diagnostic ABR at our facility, we have managed to confirm Hearing Loss in children as young as 3 months old to ensure early intervention takes place in due time so that the speech and language development is not compromised. Besides this, Diagnostic ABR test has helped to rule out hearing impairment in a large number of children who are thought to have hearing loss on behavioural observation but are in fact children with special needs such as Autism, Down Syndrome, Speech Delayed and more.
In 2014, the services we introduced included post-operative support for Cochlear Implant patients whereby we began the provision of services such as mapping (programming), troubleshooting, spare parts, counselling (pre and post surgery) and other CI related services for which, earlier, patients would have to travel abroad.
In the year 2016, our Quality Management Systems were taken a step further and we applied to upgrade our ISO certification to 9001:2015. We complied to all the requirements and were granted ISO 9001:2015 certification in October 2016 after an external audit. This was yet again another first and an achievement for HearWell. The new scope of service now included Cochlear Implant Support, amongst other things, and thus ensured our CI patients receive internationally accredited services. In another significant development, our ear mould lab was now equipped with a state of the art 3D printer, drastically improving the quality of our ear mould productions.
In 2017, HearWell made another history by facilitating a local CI Surgery program in Tanzania. For the first time in the history of Healthcare, 5 children underwent Cochlear Implantation locally at the Muhimbili National Hospital. HearWell has been working closely with MNH since 2013 to establish a local CI Surgery program and 2017 saw these efforts turn into reality. The program is on going and subsequent surgeries have been planned.
2018 saw yet another significant development at HearWell. We acquired the state of the art diagnostic equipment for testing the Vestibular system. We can now test all the 6 semicircular canals objectively and ensure correct diagnosis is made, so that appropriate treatment can be administered. HearWell is the only Audiology Clinic in the country to provide this objective diagnosis for patients suffering from Vertigo and Dizziness. We also provide treatment and rehabilitation for the same.
In view of getting our services closer to the patients and to enable wider outreach of Hearing Care, HearWell has now established a collaboration with the Aga Khan Hospital Dar es Salaam. Since 1st of August 2018, a member of our team is also available at the Aga Khan Hospital, making the availability of all of our services at the same level of quality and patient care at the hospital. This collaboration provides time and logistic convenience to the patients as well making services available for patients with medical insurance at the hospital.
Over the past year, an early-stage newborn hearing screening programme has been implemented at the hospital to screen newborn babies for hearing loss within the first month of life.
Audiology, speech, and related services have been integrated into multi-disciplinary teams for the evaluation and management of patients through the provision of accurate, high-quality, and patient-centred care. Our hope is to keep extending this service to those who need it, and make a difference as best as we can.
As part of our longstanding commitment to the betterment of audiology and speech therapy services in Tanzania, we regularly conduct trainings at various hospitals across the country. So far, we have facilitated in establishment and enhancement of Audiology and Speech services at Muhimbili National hospital, Mloganzila Hospital (Dar es Salaam), Mnazimmoja Hospital (Zanzibar), Bugando Referral Hospital (Mwanza), KCMC Hospital (Moshi) and Mbeya Zonal Referral Hospital (Mbeya).